Returns & Exchanges
At Third Wave Coffee Roasters, we strive to ensure every brew meets your expectations; however, due to the perishable nature of roasted coffee, we can only accept returns on equipment and non-food merchandise.
Initiate a Request
Contact our support team within 7 days of delivery with your order number and a photo of the item you wish to return.
Await Approval
Our quality control team will review your request to ensure the item is unused, in its original packaging, and eligible for a return.
Ship the Item
Once approved, securely pack your item and ship it back to our central roasting facility using the provided return shipping label.
Receive Refund
After we inspect the returned merchandise, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing