Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How do you ensure the freshness of the coffee beans?
We roast our beans in small batches daily. Every bag is marked with a 'Roast Date' to ensure you receive your coffee at its peak flavor profile, typically within 48 hours of roasting.
What is the recommended storage method for coffee?
To maintain freshness, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture and odors can compromise the delicate flavor notes.
Do you offer different grind sizes for various brewing methods?
Yes, you can choose from whole bean or specific grinds tailored for French Press, Pour Over, Aeropress, or Espresso when adding items to your cart.
How long does shipping take?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 3-5 business days, while express options are available at checkout.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns once the bag is opened. However, if there is an issue with your order or quality, please contact us within 7 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, working closely with farmers to ensure fair wages and sustainable farming practices that support the local communities at the source.